Returns and Refunds
Return and Refunds
Cancelling your special order:
- You may cancel or change your special order within 3 working days of placing your order without a cancellation fee. Thereafter, your special order cannot be cancelled or changed.
- You have the right for a full refund if your special order was not delivered on the estimated date given to you at the time of the purchase without additional compensation.
Return and Exchange:
All returns, exchange and maintenance require providing original invoice.
Customer can cancel any order and get a full refund any time after placing an order prior to shipping.
After receiving the order, if you receive the item damaged or not as shown on our website, you contact us and we will start the exchange/refund process.
- By Credit / Debit card, we will process the refund by crediting within 7 working days, to the same credit/debit card used during the order process.
- Cash on delivery, our Customer Service will request all your bank details and we will transfer the amount to the person who placed the order within 10 working days.
- Bank Wire, our Customer Service will request all your bank details and we will transfer the amount to the person who placed the order within 10 working days.